• How to Gamble Responsibly

    For many people gambling is exciting and entertaining. They make careful decisions about spending time and money, where to go and how to have fun. Here's how to gamble responsibly:

    1. Gamble for entertainment, not as a way to make money

    2. Make sure you know how the game works and what the odds are before you decide to play

    3. Only use discretionary income, not money for everyday expenses

    4. Set a budget and stick to it

    5. Do not use cash machines to get more money for gambling. Leave your debit and credit card at home when you decide to gamble

    6. Set a time limit

    7. Take frequent breaks

    8. Be aware-risk increases at times of loss or depression

    9. Don't borrow money to gamble

    10. Do not 'chase' losses. Accept them as the cost of entertainment

    11. Balance gambling with other leisure activities.

    12. Help and advice can be found by clicking on the links to Gamcare and Gamble Aware at the foot of this page

    Self Exclusion

    Self Exclusion is an option for those customers who feel that their gambling is out of control and want our assistance to help them stop. By entering into a self-exclusion agreement with Celtic Development Pools Ltd, you will be prevented from participating in any of our products for a specific period, as determined by you, of between 6 months and 5 years. If a specific period is not given, we will exclude you for the minimum period of 6 months.

    If you wish to self exclude please email [email protected] or call us on 0141 551 9922. We will require your full contact details as well as any online account details and email addresses.

    Protection of customer funds

    Celtic Development Pools Ltd is aware of its responsibilities to customers and the need to protect consumer funds in the event of insolvency. It is company policy to have separate bank accounts for agents’ commission, donations to the beneficiary, prizes and any advance lottery payments. Relevant authorisation processes as well as signatory levels are in place across all bank accounts.

    Customers can only play Remote Pool betting products on a weekly basis and no additional or future payments are taken. A separate bank account is also used for all pool betting activity.

    Policies and Documents

    A copy of the following policies/documents can be requested by email to [email protected] or by telephone 0141 551 9922
    - Responsible Gambling Policy
    - Complaints Procedure
    - Money Laundering and Prevention of Crime Policy
    - PCI DSS Compliance Certificate

    Underage Gambling

    It is illegal for anyone under the age of eighteen to attempt to open an account or attempt to gamble with Celtic Development Pools Ltd. We take our responsibilities as a licensed provider of pool betting very seriously. We undertake age verification procedures to ensure as far as possible that no person under the age of eighteen can gamble on our site. If you are found to be under the age of eighteen you will forfeit any winnings you may otherwise have been entitled to, we will close your account and you may be reported to the police and other relevant authorities.

    Website Filtering

    Celtic Development Pools Ltd strongly encourage our customers to consider software solutions which prevent persons under the age of eighteen from accessing gambling websites. There are a number of website solutions which allow parents to regulate and limit access to the internet both by site name and time. We encourage parents and guardians to use filters to prevent minors from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or pool bet on our site, please consider filtering solutions such as:
    Net Nanny™ www.netnanny.com
    CyberPatrol www.cyberpatrol.com

    Complaint Procedure

    Should any playing member or purchaser of Celtic Pools’ lotteries or betting products wish to make a complaint regarding any area of the operation, our policy is to encourage open communication so that any dispute can be quickly resolved.

    Complaints can be made in person or in writing to:

    Celtic Development Pools Ltd
    20 Davaar Street
    G40 3RB
    0141 551 9922.

    In accordance with Rules and Conditions, complaints regarding dividends or claims for entitlement to dividends must be submitted in writing to the promoter within fourteen days of the declaration of the dividends.

    Stage 1 of any complaint should be referred to a member of the management team currently Paul Daly or June McCann. Stage 2 will then be referred to the Managing Director and Promoter, John Maguire.

    Each and every complaint is taken very seriously and the following apply:
    - Initial complaints and queries to be acknowledged within 48 hours of receipt of complaint
    - All complaints will be logged and remain on record for a minimum of three years
    - A detailed record of the outcome of each complaint is recorded.

    As a member of the Lotteries Council, unresolved complaints will be referred to IBAS (Independent Betting Adjudication Services). This organisation will provide the customer with information and advice on taking the complaint further:

    PO Box 62639
    EC3P 3AS
    020 7347 5883